Fraktpolicy
Last updated: 24.12.2024
Thank you for choosing Nurosym ("we," "us," or "Nurosym") for your bioelectric health neuromodulation device ("Product") needs. This Shipping Policy outlines the details of our shipping process to provide transparency and ensure a seamless experience for our valued customers.
ORDER PROCESSING TIME
Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase, including the items ordered, the order number, the total amount paid, the shipping address, and the selected shipping method. Please review this information carefully and contact us immediately at care@nurosym.com if any changes are required.
Processing Time: Orders are processed and dispatched within 1-3 business days, excluding weekends and public holidays. Once your order is dispatched, you will receive a shipment confirmation email with a tracking number, allowing you to monitor your package's progress. Please note that processing times may vary based on product availability and order volume.
SHIPPING METHODS AND DELIVERY
Shipping Options: Various shipping options are available at checkout, including standard and expedited shipping. Shipping costs and estimated delivery times will be displayed for your selection.
Delivery Time: Delivery times are estimated and depend on the chosen shipping method and destination. These estimates will be provided during the checkout process but may be subject to unforeseen delays.
Tracking Information: A tracking number will be included in the shipment confirmation email, along with instructions for tracking your order.
SHIPPING DESTINATIONS
We ship to a variety of countries. To verify shipping availability, please enter your address during checkout. If no notice appears, it indicates that we ship to your location. We are continually working to expand our reach and appreciate your understanding if your country is not yet covered.
SHIPPING CHARGES
Shipping charges are calculated based on the selected shipping method, delivery address, and the package's weight and dimensions. The total shipping cost will be displayed during checkout before the purchase is finalized.
CUSTOMS AND DUTIES
We currently ship devices from the Netherlands. For countries within the European Union, no additional customs fees or duties should apply. For customers outside the EU, customs fees, taxes, and duties may be assessed upon delivery. These charges are determined by your local customs authority and are your responsibility to pay. We recommend contacting your local customs office for an accurate estimate of potential charges.
ORDER TRACKING
You can track your order using the tracking number provided in the shipment confirmation email. This tracking link will allow you to monitor your package in real-time.
ORDER CHANGES AND CANCELLATIONS
If you wish to modify or cancel your order, please contact us as soon as possible at care@nurosym.com. We will make every effort to accommodate your request. However, once an order has been dispatched, changes or cancellations may not be possible.
SHIPPING ISSUES
For any shipping-related issues, such as delays, lost packages, or damaged items, please contact our customer support team at care@nurosym.com. While we collaborate with trusted third-party shipping partners, we are not directly responsible for their processes. Nevertheless, we will work diligently with our partners to resolve any issues and ensure your satisfaction.
CONTACT US
If you have any questions, concerns, or inquiries about our Shipping Policy, please contact us at care@nurosym.com.
By placing an order, you confirm that you have read, understood, and agreed to the terms outlined in this Shipping Policy.