I10: Shipping & Returns

Christmas Shipping Update
  • For orders to the EU or UK: Please ensure your order is placed by 13th December at 12:00 PM to receive it before Christmas. Orders placed after this date will arrive after Christmas.
  • For orders outside the EU or UK: Please ensure your order is placed by 9th December to receive it before Christmas. Orders placed after this date will arrive after Christmas.

  • We ship to all EU countries & UK and selected countries worldwide. If you can check out on our website, you can assume we can ship to you.
  • We ship from Netherlands.
  • Due to increased demand, orders are now temporarily processed and dispatched within 1-3 business days.
  • You should receive your device within a few days after shipping depending on your location.
  • There should not be any extra costs if you are inside the EU. If you are outside of the EU, you may be liable for import fees, which are out of our control.
  • We know the impact Nurosym can have if used daily for 30 days, this is why we offer our guarantee. If you aren't happy after using Nurosym daily for 30 days, you can claim a full refund of your Nurosym Kit. This refund period is available 30 days after the date of purchase and expires the following week (37 days after the date of purchase).